Trendifishop Refund and Returns Policy

Introduction

At Trendifishop, we are committed to providing you with a satisfying shopping experience. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the procedures for returning items and receiving refunds. Please read this policy carefully to understand your rights and obligations.

Return Policy

1. Eligibility for Returns

• Time Frame: Items must be returned within 7 days of the purchase date.
• Return – Return will be done in 7 working days.
• Condition: Items must be in their original condition, unused, and in the original packaging with all tags and labels attached.
• Receipt: Proof of purchase is required for all returns.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Downloadable software products
• Perishable goods (such as food, flowers, or plants)
• Personal care items (such as cosmetics, skincare products, and hygiene items)

Return Process

1. Initiating a Return

To start a return, please contact our Customer Service team at:

• Email: returns@trendifishop.com
• Phone:

Provide your order number, the item(s) you wish to return, and the reason for the return.

2. Shipping Policy

Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions. Please follow these steps:

• Processing Time:
• All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
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• Shipping Time:
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• • Standard Shipping: 5-7 business days
• • Expedited Shipping: 3-5 business days
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• Delivery Time:
• We guarantee that all orders will be delivered within 7 business days from the date of order placement. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
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• Order Confirmation:
• Upon placing your order, you will receive an order confirmation email. You will also receive a notification email once your order has shipped, including a tracking number to monitor your shipment.
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• Shipping Rates:
• Shipping charges for your order will be calculated and displayed at checkout.
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• International Shipping:
• We currently do not ship outside India.
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• Delays:
• If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
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• Lost or Damaged Packages:
• If you receive your order and it is damaged or items are missing, please contact us immediately at support@trendifishop.com to report the issue.
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• Feel free to adjust any details to better suit your specific business needs.

3. Return Shipping Costs

• Customer Responsibility: You are responsible for paying the return shipping costs unless the return is due to a defect or an error on our part.
• Shipping Insurance: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refund Policy

1. Refund Eligibility

Refunds will be processed for items that meet the return criteria outlined above.

2. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-14 days.

3. Partial Refunds

Partial refunds may be granted for:

• Items not in their original condition, damaged, or missing parts for reasons not due to our error.
• Items returned more than 30 days after delivery.

4. Non-Refundable Costs

• Original shipping and handling charges are non-refundable.
• Return shipping costs are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at returns@trendifishop.com.

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

1. Check your bank account.
2. Contact your credit card company. It may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and still have not received your refund, please contact us at support@trendifishop.com.

Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact our Customer Service team:

Trendifishop Customer Service
Email: support@trendifishop.com

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Effective Date: [19/07/2024]

By shopping with Trendifishop, you agree to this Refund and Returns Policy. If you do not agree, please do not use our site. Your continued use of the site following any changes to this policy will be deemed your acceptance of those changes.